Sources
Add the pages BuzzGlean watches (communities, review sites, app stores, blogs and forums) and keep them healthy.
Sources are the pages BuzzGlean reads: Facebook groups, subreddits, review sites, app stores, blogs and forums. You add a page to your account once by pasting its link, and select it in any number of rules.
Supported sites
| Type | Examples | What's monitored | Link format |
|---|---|---|---|
| Communities | Facebook, Reddit | New posts in Facebook groups and subreddits | https://www.facebook.com/groups/<group-id>, https://www.reddit.com/r/<subreddit>/ |
| Review sites | Trustpilot, G2, Capterra | New reviews on a company or product page | The page's link, e.g. https://www.trustpilot.com/review/<domain> |
| App stores | App Store, Google Play | New reviews of an app | The app's store link, e.g. https://apps.apple.com/app/id<number> |
| Blogs and forums | Any other site | New posts or comments on the page | The page's link |
Facebook, Reddit, Trustpilot, G2, Capterra, the App Store and Google Play are accepted straight away. In the app, the supported sites link under the Add by URL box lists every site that's accepted right now.
Any other site can be added too. It's sent for review first: we check that the page can be monitored, usually within 1 business day, and monitoring starts automatically once it's approved.
Private Facebook groups are supported once our team has joined them. Add the group as usual: we request to join, and monitoring starts after the group approves the request. You never connect your own Facebook, Reddit or other accounts to BuzzGlean.
Add sources
You can add sources in two places:
- During onboarding, in the Add sources step.
- In any rule, on the Sources step: open Add by URL, paste one link per line (or comma-separated) and click Add.
As you paste, each line shows what BuzzGlean recognized: a Facebook group, a supported site that starts now, a site that needs review, or a link that isn't valid. New sources are selected in the rule automatically. If some links can't be added, BuzzGlean tells you which ones and why.
The review flow
- You add a link from a site that isn't on the supported list. It's saved with the status In review.
- You can select it in rules right away. Your rule runs on its other sources in the meantime.
- We check the page can be monitored, usually within 1 business day.
- If it's approved, it switches to Starting, then Active after its first check. If it's rejected, it shows Rejected with the reason, and you can remove it.
Source statuses
| Status | Meaning | What to do |
|---|---|---|
| Active | Monitored normally. Detail views show when it was last checked. | Nothing. |
| Starting | Accepted; the first check runs within a few minutes. | Nothing. |
| Awaiting access | A private Facebook group. Our team requests to join, and monitoring starts once the group approves. | Nothing; it starts on its own. |
| In review | A new site we're checking, usually within 1 business day. It starts automatically once approved. | Nothing; it starts on its own. |
| Rejected | We can't monitor this page. The reason is shown on the badge. | Remove it. |
| Can't access | We can't read this Facebook group: it was deleted, or our request to join was declined. | Remove it, or replace it with the new link. |
Sources that are In review or Awaiting access are waiting: rules that use them run normally and include them once they're ready. Sources that are Rejected or Can't access are issues: they won't be monitored. When a rule has issues:
- the rules list shows a Needs attention banner and flags the rule
- the rule's Sources step offers Remove them to drop the affected sources
- the dashboard lists it under Needs attention
Choose sources for a rule
On a rule's Sources step you'll see every source in your account. Search by name, filter by type (Facebook, Reddit, review sites, app stores, web), tick the ones this rule should watch, or turn on Selected only to review your picks. A rule needs at least one source.
Removing a source (the trash icon) deletes it from your account and from every rule that uses it, not just from the current rule. To stop using a source in one rule, untick it instead.
Look-back for new keywords
When you add new keywords to a rule, BuzzGlean also searches recent history, going back up to 7 days and finding up to 100 posts per platform, so a new rule doesn't start empty.
Keyword search across platforms
The Sources step also has Search by keywords, which searches a whole platform for your rule's keywords instead of only the pages you picked. Platform availability is shown in the app; platforms not yet available are marked Coming soon.
Facebook is one of the keyword-search platforms: tick it to catch public Facebook posts that mention your keywords, on top of any Facebook groups you add as pages.
Each keyword searched on each platform counts as 1 page in your plan: 5 keywords searched on Reddit use 5 pages. The form shows how many pages a search uses before you save.
Search from countries
Search results depend on where you search from. If countries are available, the keyword search section shows Search from: pick one or more countries and the rule's keyword searches run from servers in those countries, so results match what people there see. Leave it empty (Anywhere) to search the way BuzzGlean always has. The country list is set by our team; if you don't see Search from, no countries are available yet.
Each country is a separate search, so it counts as its own page: 5 keywords on Reddit from 2 countries use 10 pages. Keywords still count once. Matches from a country search only reach rules that search from that country (or from anywhere).
If a country is later removed from the list, it stays on your rule but isn't searched anymore; the rule editor shows a note so you can remove it.
Limits
Each page counts as 1 page against your plan: every Facebook group, subreddit, review page, app or web page, no matter how many rules use it. Pages in review count too; rejected pages don't. The Sources step shows how many pages you've used. The Statistics page flags sources with no matches in 30 days, which are good candidates to remove to free up capacity.
Finding communities
Not sure where your audience is? Try the free tools:
See Free tools.