Introduction
Welcome to BuzzGlean(“we,” “our,” or “us”). Your privacy is very important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your data when you:
- Use our product application and dashboard
- Visit our website
- Interact with us on our social media profiles and support channels
By using or accessing our product and sites, you accept this Privacy Policy and acknowledge that we may process and share your information in accordance with its terms.
If you have any questions after reading this Privacy Policy, feel free to contact us at support@buzzglean.com.
Definitions
- Personal data: Refers to any information relating to an identified or identifiable natural person.
- Customer: Refers to customers who have entered into an agreement with us to use our services.
- User: Refers to any customer or website visitor.
Information We Collect
When you use our services, we collect the following types of data:
- Anonymized Information: Includes how you navigate to our website, the actions you perform, and the pages you visit.
- Electronic Identification Data: Includes anonymized IP address, device type, operating system, and browser information.
- Registration Information: Company URL, login method, and email address (managed securely by our authentication service provider Clerk).
- Account Data: Email address, workspace/organization name, and organization description.
- Payment Data: Billing details such as name, billing address, and transaction records (stored securely by our payment service providers).
- Support Data: Customer support inquiries, tickets, and related correspondence.
How We Use Your Data
BuzzGlean does not sell any personal data to third parties. We collect your data with your consent to:
- Provide, operate, and maintain our services.
- Analyze product usage, performance metrics, and system health.
- Respond to support inquiries, feedback, and customer requests.
- Prevent fraud, enforce security, and respond to legal requirements.
- Send relevant marketing communications and product announcements (with consent).
- Process payments and subscriptions securely.
- Inform you about account changes, renewals, and billing updates.
- Manage our contractual relationship with you.
- Diagnose and resolve technical bugs or operational issues.
- Serve other purposes with your explicit agreement.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, unless this data is used to strengthen security, improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Data Subprocessors
We only share your information with trusted service providers who help us operate our business. Below is a list of subprocessors we use and the data they process:
| Subprocessor | Data Processed | Purpose | Location |
|---|---|---|---|
| Vercel | IP, Browser, Device Information | Server Hosting & Edge Delivery | United States |
| MongoDB / PlanetScale | Email, Workspace Name, Organization Information | Database Hosting & Storage | United States |
| Inngest / BullMQ | Email, Workspace Name, Organization Information | Job & Task Orchestration | United States |
| MixPanel | IP, Browser, Device Info, Email, Workspace Name | Product Analytics | European Union |
| PostHog | IP, Browser, Device Info, Email, Workspace Name, Usage & Billing Events | Product & Revenue Analytics | United States |
| Tinybird | Workspace Information, Mention & Usage Data | Real-time Analytics Database | United States |
| Stripe / Polar | Email, Billing Information | Payment & Subscription Processing | United States |
| Resend / Loops | Email, Workspace Name | Transactional & Marketing Communication | United States |
| Clerk | Email, Authentication Data | User Authentication & Identity Management | United States |
| Crisp | Email, Customer Support Requests | Customer Support & Ticketing | European Union |
Integrations
BuzzGlean integrates with optional external services such as Slack and Telegram. These integrations are optional and are only activated when explicitly configured by you.
Marketing
If Users register for BuzzGlean, we may send them emails regarding product updates, feature releases, company news, and relevant service alerts. Users can opt out of marketing communications at any time using the unsubscribe link provided in every marketing email.
Legal Bases for Processing
We process personal data under the following legal bases:
- Consent: Article 6(1)(a) GDPR, where you have provided clear, affirmative consent for specific purposes.
- Contractual Necessity: Article 6(1)(b) GDPR, where processing is required to perform a contract or fulfill pre-contractual requests.
- Legal Obligation: Article 6(1)(c) GDPR, where we must comply with statutory or regulatory requirements.
- Legitimate Interests: Article 6(1)(f) GDPR, where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights.
International Data Transfers
BuzzGlean works with service providers located in countries outside the European Economic Area (EEA), including the United States. When personal data is transferred to these providers, we strive to ensure that your data remains protected in line with applicable data protection standards.
For such transfers, we rely on legally recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring an equivalent level of protection for your personal data.
Your Rights
Rights Under GDPR
If you reside in the European Union (EU) or European Economic Area (EEA), you have data protection rights under GDPR, including:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure:Request deletion of your personal data (“right to be forgotten”).
- Restriction: Request restriction of processing under certain circumstances.
- Data Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate business interests.
- Withdraw Consent: Withdraw consent at any time without affecting previous lawful processing.
To exercise any of these rights, email us at support@buzzglean.com. You also have the right to lodge a complaint with your local Data Protection Authority.
Rights Under CalOPPA
In compliance with the California Online Privacy Protection Act (CalOPPA):
- Users can visit our public marketing site anonymously.
- Our Privacy Policy link includes the word “Privacy” and is prominently featured in our site navigation and footer.
- Users will be notified of any material changes to this policy on our Privacy Policy page.
- Users can request updates to their personal information by contacting our support team.
Our Policy on “Do Not Track” Signals
We respect Do Not Track (DNT) browser settings and do not track, plant non-essential cookies, or initiate third-party behavioral advertising when a DNT signal is detected.
Rights Under CCPA / CPRA
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights:
- Learn what categories and specific pieces of personal information we have collected.
- Request deletion of personal information collected from you.
- Know the categories of sources from which information was collected.
- Understand the business or commercial purpose for collecting personal information.
- Verify that we do not sell or share your personal data for cross-context behavioral advertising.
To submit a consumer request under CCPA, please contact us at support@buzzglean.com.
Users Acceptance Of These Terms
By using BuzzGlean, you signify your acceptance of this Privacy Policy and our Terms of Service. If you do not agree, please refrain from using our service. Your continued use following updates to this policy constitutes acceptance of the changes.
Links to Other Sites
Our Service may contain links to external sites that are not operated by us. We strongly advise you to review the privacy policy of every external website you visit. We have no control over and assume no responsibility for third-party content or privacy practices.
Changes to our Privacy Policy
We may update this Privacy Policy periodically to reflect evolving legal, operational, or technical requirements. Material changes will be communicated via email or a prominent notification on our website.
Contact Us
Please use the following contact information for any privacy inquiries, data subject requests, or questions:
- Email: support@buzzglean.com
- Postal Address: [Company Legal Entity Name], [Registered Office Address]