Use case · Customer feedback
The feedback your survey never gets.
Customers tell communities and app store reviews things they'd never put in a form. BuzzGlean finds feature requests, workarounds and frustrations about your product and your category, and sends them to the people who build it.
Feature requests and workarounds
Users of our app describing a missing feature, a workaround they built, or a bug they hit.
- r/productivityMatch
Love YourApp but I export to a spreadsheet every Friday just to see totals.
Why: Workaround for a missing reporting feature
- Freelance Designers CollectiveMatch
Wish YourApp had client approvals built in.
Why: Feature request
- Google PlayMatch
3 stars. The widget stopped syncing after the last update.
Why: Bug report in an app review
Surveys ask your questions. Communities answer theirs.
The most useful feedback is unprompted: people explaining a workaround to a peer, or venting about a gap. It's honest because it wasn't written for you.
Scattered
Feedback lives in dozens of threads you'll never find by searching.
Unlabelled
Nobody tags a post “feature request”. You have to read it to know.
Category-wide
Pain points about the whole category are as valuable as those about you.
What you get
Reviews included
Add your App Store, Google Play, G2 or Capterra pages next to the communities your users are in.
Separate rules per signal
One for feature requests, one for bugs, one for category pain points.
Straight to product
Send matches to a #feedback channel or into your tools via webhook.
Exact quotes
Every match links to the original post, ready to paste into a spec.
Frequently asked questions
- Can I send feedback to Linear, Jira or Notion?
- Use a webhook channel to forward matches to your own automation (Zapier, Make, n8n or your own code), or pull them through the API.
- What if people don't mention us by name?
- Write a rule about the problem, not the brand, like “people struggling to share files with clients”. The AI matches the description.
Set up your first alert in a few minutes.
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