Use case · Reputation monitoring
Find out what people say about you when you're not in the room.
A thread or a one-star review can shape opinions for years; old Reddit posts rank in search and reviews sit on your profile. BuzzGlean tells you when one appears so you can answer, fix the problem, or say thanks.
Brand mentions that need a response
Posts mentioning our brand with a complaint, a support problem or a question about whether to trust us.
- r/HomeImprovementMatch
Has anyone actually had YourBrand honor the warranty? Mine broke after 8 months.
Why: Warranty complaint about our brand
- TrustpilotMatch
2 stars. Ordered three weeks ago and YourBrand still hasn't replied to my emails.
Why: Unanswered support complaint in a review
- Small Business Owners USAMatch
Shout out to YourBrand support, they fixed our billing issue in ten minutes.
Why: Positive mention of our brand
Community threads outlive the problem that started them.
A slow reply to an angry post becomes the story. Reddit threads often rank in search for years and reviews stay on your profile, so a single unanswered complaint keeps meeting new customers.
You hear about it late
Without alerts, a customer or colleague forwards it days later.
Not every mention matters
Neutral mentions are fine. You need the questions and complaints.
Praise goes unthanked
Happy customers who post publicly are worth a reply too.
What you get
Communities and reviews together
Watch subreddits and Facebook groups next to your Trustpilot, G2, Capterra, App Store and Google Play pages.
Mentions sorted by intent
Describe the mentions you need to act on; skip the rest.
Fast alerts to support
Route complaints to your support Slack channel or inbox.
A searchable history
Every match is saved in your feed, so you can look back at how sentiment changed.
Drafts for calm replies
Get a reply draft that acknowledges the problem and offers a next step, written as a public response when it's a review.
Frequently asked questions
- How is this different from Google Alerts?
- Google Alerts tracks indexed web pages by keyword. This watches communities post by post and filters by what the post means.
- Can I monitor product names as well as the brand?
- Yes. Add product names as keywords and describe the mentions you want in the rule.
- Which review sites can I monitor?
- Trustpilot, G2, Capterra, the App Store and Google Play work right away. Links from other review sites are checked by our team first, usually within 1 business day.
Set up your first alert in a few minutes.
7-day free trial on every plan. Cancel anytime.